Welcome to roukanasaccessories.gr, the online store of exhibition and distribution of products through the Internet, of the Greek Company "ROUKANAS ANT. DIONYSIOS "with the distinctive title" ROUKANAS ", based in Zakynthos, Greece. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of its online store. Browsing and using the roukanasaccessories.gr website implies their explicit and unconditional acceptance.
1. Application
This Agreement covers exclusively any sale of products through the website roukanasaccessories.gr under the name "ROUKANAS ANT. DIONYSIOS" based in Zakynthos at 87 Alexandrou Roma Street.
Company details
Name: ROUKANAS ANT. DIONYSIOS
Address: 87 Alexandrou Roma, 29100 Zakynthos
VAT: EL050448078
DOY: ZAKYNTHOS
GEMI: 158623224000
The company "ROUKANAS ANT. DIONYSIOS ”has been adapted to the new framework defined by the General Regulation of Personal Data Protection (GKPD 2016/679). More information in the section: Personal Data and Security Any deviations from this Agreement must be confirmed by the company "ROUKANAS ANT. DIONYSIOS "in writing. Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is considered to consent and unconditionally accepts the terms expressed herein, without exception. If a user does not agree with these terms, he must refrain from using the online store and from any transaction with it. Sending your order implies acceptance of this Agreement and all its terms. Issuance of purchase document When sending / creating your order you have the option to choose if you wish: (a) issuance of a retail sales receipt; or b) issuance of a purchase invoice, filling in the relevant details. The corresponding document will accompany the products and will be delivered to you together with the products of your order.
2. Orders / Contract
Orders must be received in writing via the internet by completing and sending the relevant Order Form that exists on the website roukanasaccessories.gr and are binding only if they were accepted by the company "ROUKANAS ANT. DIONYSIOS "with relevant information on the status of the order that you will receive with the Confirmation of Registration, which is recorded in the systems of the company" ROUKANAS ANT. DIONYSIOS ", appears on the user's screen and is sent by email after submitting the order. Your order is considered binding after sending the Registration Confirmation with the order number. You are constantly updated on the status of the order as well as when changes occur during the management of your order. You must check the Confirmation of Registration and immediately inform the company "ROUKANAS ANT. DIONYSIOS ”(no later than 2 hours from the time of receipt of the electronic Registration Confirmation notice) in writing for any error, otherwise the information mentioned in the Registration Confirmation will apply to this Agreement. Before sending the Order Form, you have been informed of the following information: The listed prices of the various products that are displayed on the pages of the website include the legal VAT. The various product offers are valid until stocks are exhausted. Our company strives to provide you with high quality services daily. In good faith, is not responsible or liable for any errors in features, photos and product prices listed on the website www.roukanasaccessories.gr and can not guarantee that there will be no errors for any reason during the import and / or updating of characteristics and / or price of a product. As part of good faith and for your protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact our store at 26950 22211 or send e-mail to sakis03@gmail.com. The customer must be a registered member on the website www.roukanasaccessories.gr so that he has already provided the required information to verify his identity (ie name, email address, contact phone, Login (Username) and Personal Secret Security Code (Password). In case of order with the option of payment and receipt from our stores, this order will be valid for 48 hours from the moment your order status shows Receipt from store ¨. You will receive an informative email about the status of your order. In case the customer does not arrive at the store to execute his order (ie, receipt of the order and repayment of the price) within the above mentioned deadline, his order will be canceled, without any liability for this reason. In case it is found that a user abuses this possibility provided by the company "ROUKANAS ANT. DIONYSIOS ”(eg repeated ordering of items through the online store and non-receipt of them from the store, etc.), the latter may reject and refuse the order of the user in question through the possibility of receipt from the store.
3. Order cancellation
The order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can select "DELETE" located on the right side of your screen and the "Refresh Contents" button and clicking on it empties your cart. In any case, your order is not completed before you select and click the "Complete Order" button located at the bottom right of the order form. If the online order has been completed but the product has not been shipped yet, you can contact our store at 26950 22211 or by sending an e-mail to sakis03@gmail.com and one of our partners will cancel your order. After receiving the product, call us at 26950 22211 or contact us via the e-mail form of the website at sakis03@gmail.com, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.
4. Delivery / Ownership / Risk
The products can be sent to you anywhere within the Greek Territory. The products will be sent to the place you have indicated to us in the Order Form with the shipping method you have chosen (see payment / shipping methods. In areas where it is not possible to send your order through the courier service, the shipping time is the one provided by the Hellenic Post. Delipments will be made daily, except Saturdays, Sundays and holidays. Shipping costs are described in detail in the section Payment / shipping of products. For areas that are outside the service network (courier), and are characterized as inaccessible, shipping costs will vary. You will be informed about the fact that your area is considered inaccessible and therefore about the cost of transport after the Confirmation of Order Registration in writing and in a period of about 24 hours. If you do not agree with the shipping cost, you have the right to request the correction or cancellation of the order within 2 hours from the time of receiving the relevant information. The expiration of this deadline will be proof of your agreement and acceptance of the shipping costs. The delivery time mentioned in the section payment / shipping methods is approximate. Our company will make every effort to send you the products within the working days (Monday to Friday) mentioned in them. For products whose availability is "ON ORDER" and provided that they can be ordered from the suppliers of the company, the delivery time is set at approximately 6-15 working days (Monday to Friday). Partial delivery is also possible. The place of delivery is mentioned in the Registration Confirmation. Ownership of the Product is transferred after full payment while the risk is transferred upon delivery.
5. Force Majeure
The company "ROUKANAS ANT. DIONYSIOS "is not responsible for delays in execution (including delivery) due to cases that can not be attributed to its own fault or due to force majeure and will be entitled to an extension of time for execution. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last for more than 2 months, this Agreement may be terminated by either party without compensation.
6. Your obligations as a Customer
You are responsible for: The choice of your Product and its suitability for your purposes and the use for which you intend it. Telephone and postage costs for communicating with our stores, if any.
7. Withdrawal - Returns / Product Replacement
You have the right to return the products you bought and request their replacement or refund a) in all cases in which with proven fault of the company "ROUKANAS ANT. DIONYSIOS "were sold incorrect products or products of poor and defective quality (error in receiving the order, in the invoicing, in the shipment, damaged during transport or with poor packaging) In any case and for all the above cases, the maximum return period for replacement or refund may not be extended beyond 14 calendar days from the date of receipt. In addition, in all cases the product to be replaced-repaired (or refunded) must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Invoice, Retail Rep. etc.). In any case, a refund and replacement is possible under the following conditions: You contacted our Online Store on the day of delivery or the next working day at the email sakis03@gmail.com stating the date / number of the purchase document as well as the reason for the return. The products must be in the same condition in which you received them, ie without having been unsealed or their packaging has been violated and in any case have not been used. The product must be accompanied by all the necessary documents that prove the transaction (eg DAT, invoice, Retail Rep. Etc.) In case these products are not returned within 14 calendar days then the company "ROUKANAS ANT. DIONYSIOS "may not accept any refund or replacement. The address to which the products must be sent for return is: Alexandrou Roma 87 -29100 Zakynthos. With the indication: ROUKANAS STORE. In case these products can not be replaced, the amount of your order will be deposited in a bank account that you will indicate to us after a relevant consultation. To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, etc.). In case you find a defect you should contact our online store at email sakis03@gmail.com immediately after delivery the same day or the next business day. b) In case of change of a product, it should be done within 5 days from its purchase. The product should be in its original form, with all the accompanying items (labels, bags, papers) with which it has been sent in excellent condition. There is no refund and the customer will have to choose a new product of equal or greater value. The customer is charged with 2 € for the receipt of the product to be changed via courier. For the shipping cost of the new product, the shipping will be charged based on the payment method of the new order.
8. Modification of the terms hereof
The company "ROUKANAS ANT. DIONYSIOS ”reserves the right to modify or renew the terms and conditions of transactions. The modification or renewal will take effect as soon as this text is informed of any change.
9. Miscellaneous
If any part of this Convention is found to be void or unenforceable by a court decision, the remainder of the Convention shall remain in force. The company "ROUKANAS ANT. DIONYSIOS ”may conclude an agreement for the assignment of its obligations to an appropriate third party. Otherwise, neither party will be entitled to assign or transfer its rights or obligations. All notifications must be made in writing (by hand, by e-mail, or letter by first class mail, which will be deemed to have been delivered 48 hours after posting).
10. Applicable Law – Jurisdiction
This Agreement shall be governed by European and Greek law, in particular legislation governing matters relating to e-commerce, distance selling and consumer protection, and shall be subject to the exclusive jurisdiction of the courts of Zakynthos.
11. Cookies Policy
In order to be able to offer a personalized service, most large companies use alphanumeric identification files, the so-called cookies. Session cookies are used only to recognize that you are entering the site, so you do not need to ask for a password on all pages that include data transaction. These are deleted immediately after you leave the site. The company "ROUKANAS ANT. DIONYSIOS "uses session cookies: in order not to constantly ask you for a password when you visit our various pages, we must recognize you when you enter our online store Our primary goal is to continuously upgrade the navigation experience of our site visitors. To achieve this and to meet your every need, we use information that relates exclusively to your preferences when you browse our site. Cookies are pieces of information, which in the form of very small text usually consisting of letters and numbers, are stored in the browser you use (Chrome, Mozilla Firefox, etc.), helping the most efficient operation of our site. Cookies do not in any way cause harm to users' computers or to the files stored on them. The information stored in cookies is used for identification purposes. This allows us to operate on our Website in an efficient manner the service we offer and to monitor the behavior of the visitors of the Website. The company "ROUKANAS ANT. DIONYSIOS "uses Cookies to provide users with information and to process the services provided through the website. You can set your Browser to notify you each time before a cookie is downloaded and you decide whether to download or reject it. In this case, keep in mind that you may not be able to take full advantage of it.
12. Consumer Rights
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage