You have the right to return the products you bought and request their replacement or refund
In all cases in which with proven fault of the company "ROUKANAS ANT. DIONYSIOS "were sold incorrect products or products of poor and defective quality (error in receiving the order, in the invoicing, in the shipment, damaged during transport or with poor packaging) In any case and for all the above cases, the maximum return period for replacement or refund may not be extended beyond 14 calendar days from the date of receipt. In addition, in all cases the product to be replaced-repaired (or refunded) must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Invoice, Retail Rep. etc.). In any case, a refund and replacement is possible under the following conditions: You contacted our Online Store on the day of delivery or the next working day at the email sakis03@gmail.com stating the date / number of the purchase document as well as the reason for the return. The products must be in the same condition in which you received them, ie without having been unsealed or their packaging has been violated and in any case have not been used. The product must be accompanied by all the necessary documents that prove the transaction (eg DAT, invoice, Retail Rep. Etc.) In case these products are not returned within 14 calendar days then the company "ROUKANAS ANT. DIONYSIOS "may not accept any refund or replacement. The address to which the products must be sent for return is: Alexandrou Roma 87 -29100 Zakynthos. With the indication: ROUKANAS STORE. In case these products can not be replaced, the amount of your order will be deposited in a bank account that you will indicate to us after a relevant consultation. To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, etc.). In case you find a defect you should contact our online store at email sakis03@gmail.com immediately after delivery the same day or the next business day.
In case of change of a product, it should be done within 5 days from its purchase. The product should be in its original form, with all the accompanying items (labels, bags, papers) with which it has been sent in excellent condition. There is no refund and the customer will have to choose a new product of equal or greater value. The customer is charged with 2 € for the receipt of the product to be changed via courier. For the shipping cost of the new product, the shipping will be charged based on the payment method of the new order.